There are multiple ways you can use the forums.
1. Posting to a product forum
To post a question to a forum, click the appropriate product heading off the Forums page. For example, if your question pertains to Word, click the Word heading to enter the Word forum. Next, click Add New Discussion. Fill out the form and then click Save.
2. Replying to a post
Once you have located a post that relates to your issue, you can choose to reply to the post. To do this, click Reply on the right hand side of the page. Fill out the form and then click Save. Remember, you can reply to the initial post and to other replies in the discussion.
3. View
all the posts for a specific product
To view all the posts for a specific product, click either the product forum post header or the View all Posts link for that product.
4.
View the entire thread of a discussion item
By clicking the title of an individual post from the main Forums page, you can view the initial post that started the discussion. When viewing the list of posts from a Forum Product page, click the post title to view the entire discussion thread.